FAQ'S
What is Disguise The Surprise®?
Disguise The Surprise is a set of dividers you arrange around one special gift to disguise or make your own multi-item gift box. They are easy to assemble, sturdy and hold your gift in place (not like a gift bag where your present moves all around). We designed buffer pieces to hold your item snug in it's place and a riser to help with shallow gifts like a video game.
What types of gifts/products will this work for?
This will work for any item that would fit inside a shirt box. Perfect to disguise a cell phone, jewelry box, video game, DVD, man's tie...the list goes on. To make it easy, we put together some suggestions for you, including pictures, so you can see what it looks like.
Click here to see some ideas on what gifts to use and how we assembled them
Will this work in any shirt box?
Unfortunately not every shirt box is the same size. Most are 15" x 9.5" x 2". The pieces in this kit will fit perfectly into that size when left straight. Some boxes are shorter in length (around 14.25" long). To accommodate for this, we designed something called a living hinge at 3/4" from one of the ends (on the long pieces). If you have a shorter box, you can fold in the hinge so it fits on the length. Most of the widths are around 9.5". Now, we are not magic and there will be some that it won't fit. That is why we offer the option to purchase a shirt box from us so you are guaranteed a perfect fit.
Where are the products made?
The tool to make the plastic parts was made at Comet Die in Elmhurst, IL (just outside Chicago). The pieces to the Disguise The Surprise kit are manufactured in St. Louis, MO at MDS Manufacturing. The plastic pieces are made with the injection mold process. The Disguise The Surprise® Company is located in St. Louis, MO.
Assembly Directions
DON'T STRESS! We know this is new, so we have some assembly instructions and video tutorials for you. Super easy! Click here for more information and video tutorials to get you started
What Are The Dimensions Of The Individual Divider Pieces?
Length/long pieces = 14.812" Fits perfectly into a 15" shirt box. If you have a box that is shorter, the long pieces have a hinge that you fold in. It is 3/4" from the end, allowing the piece to fit into a shorter box.
Width pieces = 9.25"
Long riser pieces = 14.812" long (also has a hinge at 3/4" in to fit a shorter box)
Buffer pieces = .838" each piece after pieces have been cut individually (8 pieces)
Shirt Box (If purchase option that includes shirt box) = 15" x 9.5" x 2"
When Will My Order Ship and How Long Will It Take?
Your order will ship out within 2-5 business days. The option you choose will determine the speed of delivery. Keeping in mind that Covid is causing some delays in shipping that are out of our control.
What Are The Shipping Options?
Flat rate $2.95* ground economy shipping within the mainland US (excludes Alaska & Hawaii).
Free ground economy shipping with a $40 minimum purchase within the mainland US (Alaska & Hawaii free USPS economy shipping with a $100 minimum purchase).
All orders are processed within 2-5 business days (excluding weekends and holidays). You will receive another notification with your tracking number when your order has shipped.
Alaska & Hawaii Shipping Details
We offer USPS or UPS so you can have a variety of shipping options, prices and speeds to choose from. Shipping charges will be calculated and displayed at checkout.
- USPS
- Priority Mail (2 - 3 business days) includes tracking and insurance up to $50
- UPS (will not ship to a PO Box)
- 2nd Day Air (arrive within 2 business days) includes tracking
- UPS Ground (3 - 6 business days) includes tracking
Do You Ship Internationally?
The only country we currently ship to outside of the US is Canada. The customer will be responsible for all shipping charges, taxes and customs duty.
What Is The Return Policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
What Is The Refund Policy?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Can The Disguise The Surprise® Pieces Be Recycled?
The answer is yes. The shirt box is made of cardboard, so you can recycle that. The dividers are made of Homo Polymer Polypropolyene which is a #5 recyclable material. Click here to learn more
How Do I Contact Disguise The Surprise®?
If you still have not found the answers to your questions on this FAQ's page, you may email us at hello@disguisethesurprise.com. We will respond to you within 48 hours.