FAQ'S
What is Disguise The Surprise®?
Disguise The Surprise is the ultimate gift packaging tool. It is a set of reusable dividers used to quickly and effortlessly disguise or highlight a single gift or create sections to fill the entire box with gifts tailored to the recipient's interests. The possibilities are endless, limited only by your creativity and imagination.
They are easy to assemble, sturdy and hold your gift in place (not like a gift bag where your present moves all around). The long dividers have a hinge on one end that folds to fit in shorter shirt boxes. The riser lifts shallow items and the buffers fill small gaps. Each individual divider set includes 12 dividers (4 length, 4 width, 3 risers & 1 buffer strip) and a storage box to keep with your wrapping supplies.
What types of gifts/products will this work for?
This will work for any item that would fit inside a shirt box. The gifts can be slightly taller than the 2" box height, but the lid will simply not go all the way to the bottom, but it still works fine. This is a perfect way to disguise a cell phone, jewelry box, video game, DVD, man's tie, book...the list goes on! You can fill the additional sections with items that will also fit inside of a shirt box. To make it easy, we put together some suggestions for you, including pictures, so you can see how this works:
Click here to see some ideas on what gifts to use and how we assembled them
Will this work in any shirt box?
Unfortunately, not every shirt box is the same size. The dividers fit the shirt boxes that we sell perfectly (15" x 9.5" x 2"). Some boxes are shorter in length (around 14.25" long). The long dividers have a hinge on one end that folds to fit in shorter boxes. It won't fit every shirt box out there, but it certainly gives you more options.
Where are the products made?
The tool to make the plastic parts was made at Comet Die in Elmhurst, IL (just outside Chicago). The dividers are manufactured in St. Louis, MO at MDS Manufacturing. The plastic pieces are made with the injection mold process. The Disguise The Surprise® Company is located in St. Louis, MO.
Assembly Directions
DON'T STRESS! We know this is new, so we have some assembly instructions and video tutorials for you. Super easy! Click here for more information and video tutorials to get you started
What Are The Dimensions Of The Individual Divider Pieces?
Length/long pieces = 14.812" L x 1.875" H - Fits perfectly into our 15" shirt boxes. If you have a box that is shorter, the long dividers have a hinge on one end that folds to fit shorter boxes (not every shirt box out there, but this gives you more options)
Width pieces = 9.25" L x 1.875" H
Long riser pieces = 14.812" L x .9375" H long (also has a hinge to fit a shorter box)
Buffer pieces = .838" L x 1.875" H each piece after pieces have been cut individually (8 pieces)
Shirt Box (optional) = 15" x 9.5" x 2"
When Will My Order Ship and How Long Will It Take?
Your order will ship out within 2-5 business days. The option you choose will determine the speed of delivery.
What Are The Shipping Options?
Flat rate $2.95* ground economy shipping on purchases $14.95 - under $40 within the mainland US (excludes Alaska & Hawaii).
Free ground economy shipping on orders over $40 within the mainland US (Alaska & Hawaii free USPS economy shipping with a $100 minimum purchase).
All orders are processed within 2-5 business days (excluding weekends and holidays). You will receive another notification with your tracking number when your order has shipped.
Alaska & Hawaii Shipping Details
We offer USPS or UPS so you can have a variety of shipping options, prices and speeds to choose from. Shipping charges will be calculated and displayed at checkout.
- USPS
- Priority Mail (2 - 3 business days) includes tracking and insurance up to $50
- UPS (will not ship to a PO Box)
- 2nd Day Air (arrive within 2 business days) includes tracking
- UPS Ground (3 - 6 business days) includes tracking
Do You Ship Internationally?
We currently do not ship internationally.
What Is The Return Policy?
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Shipping on returns will be paid by the customer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
What Is The Refund Policy?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Can The Disguise The Surprise® Dividers Be Recycled?
The answer is yes. The shirt box is made of cardboard and can be recycled. The dividers are made of Homo Polymer Polypropolyene which is a #5 recyclable material. Click here to learn more
How Do I Contact Disguise The Surprise®?
If you still have not found the answers to your questions on this FAQ's page, you may email us at hello@disguisethesurprise.com. We will respond to you within 48 hours.