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FAQ'S

What is Disguise The Surprise

Disguise The Surprise provides an easy and customizable way for someone giving a gift to disguise the item inside of a shirt box.  Disguise The Surprise includes pieces of varying lengths that you move around until you find a tailored fit for your gift.  They are easy to assemble, sturdy and hold your gift in place (not like a gift bag where your present moves all around).  We designed buffer pieces to hold your item snug in it's place and a riser to help with shallow gifts like a video game.   

 

What types of gifts/products will this work for?

This will work for any item that would fit inside a shirt box.  Perfect to disguise a cell phone, jewelry box, video game, DVD, man's tie...the list goes on.  To make it easy, we put together some suggestions for you, including pictures, so you can see what it looks like.  

Click here to see some ideas on what gifts to use and how we assembled them

 

Will this work in any shirt box?

Unfortunately not every shirt box is the same size.  Most are 15" x 9.5" x 2".  The pieces in this kit will fit perfectly into that size when left straight.  Some boxes are shorter in length (around 14.25" long).  To accommodate for this, we designed something called a living hinge at 3/4" from one of the ends (on the long pieces).  If you have a shorter box, you can fold in the hinge so it fits on the length.  Most of the widths are around 9.5".  Now, we are not magic and there will be some that it won't fit.  That is why we offer the option to purchase a shirt box from us so you are guaranteed a perfect fit.  

 

Where are the products made?

The tool to make the plastic parts was made at Comet Die in Elmhurst, IL (just outside Chicago).  The pieces to the Disguise The Surprise kit are manufactured in St. Louis, MO at MDS Manufacturing.  The plastic pieces are made with the injection mold process. The Disguise The Surprise Company is located in St. Louis, MO.

 

Assembly Directions

DON'T STRESS!  We know this is new, so we have some assembly instructions and video tutorials for you. Super easy!  Click here for more information and video tutorials to get you started

 

What Are The Dimensions Of The Individual Divider Pieces?

 Length/long pieces = 14.812" Fits perfectly into a 15" shirt box.  If you have a box that is shorter, the long pieces have a hinge that you fold in.  It is 3/4" from the end, allowing the piece to fit into a shorter box.

Width pieces = 9.25"

Long riser pieces = 14.812" long (also has a hinge at 3/4" in to fit a shorter box)

Buffer pieces = .838" each piece after pieces have been cut individually (8 pieces)

Shirt Box (If purchase option that includes shirt box) = 15" x 9.5" x 2"

 

When Will My Order Ship and How Long Will It Take?

Your order will ship out within 2 business days. The option you choose will determine the speed of delivery.  Keeping in mind that Covid is causing some delays in shipping that are out of our control.  

 

What Are The Shipping Options?

We want to make it as easy as possible for you, so we are letting the customer choose which shipping company and speed they would like it to come.  The customer is responsible for shipping charges and can choose at check out.  We ship domestically with both the USPS (priority mail) and UPS (ground or 2nd day air).  We use UPS to ship to Canada and Mexico.  All shipping methods receive a tracking number that will be emailed to you.

 

Do You Ship Internationally?

We currently ship within the US, Canada and Mexico.  The customer will be responsible for all shipping charges and taxes.

 

How do I get my 6th item for free?

We are currently running a buy 5 sets, get 1 free.  In order to receive this free item, you must add the 6th item in the cart before checking out.  You will see it applies one at no cost.  

 

What Is The Return Policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery

 

What Is Our Refund Policy?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Can The Disguise The Surprise Pieces Be Recycled?

The answer is yes.  The shirt box is made of cardboard, so you can recycle that.  The kit pieces are made of Homo Polymer polypropolyene which is a #5 recyclable material.  Click here to learn more

 

How Do I Contact Disguise The Surprise?

If you still have not found the answers to your questions on this FAQ's page, you may email us at info@disguisethesurprise.com.  We will respond to you within 48 hours.